Effective Date: September 20, 2026
VitalWell Holistic Veterinary Center (“VitalWell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and communications. This Privacy Policy explains the types of information we may collect, how we use and protect that information, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide to us through our website, including:
- Name, email address, phone number, and contact information
- Pet and patient information
- Information submitted through new-client, contact, and other website forms
- Veterinary and medical records or other documents you choose to upload
- Communication preferences and SMS consent
- Other information you voluntarily provide when communicating with VitalWell
- Appointment, scheduling, and transaction information submitted through our scheduling or payment services
We may also collect limited technical information associated with use of our website, such as browser information, device information, IP address, and cookies, when applicable.
How We Use Your Information
We may use information you provide to:
- Respond to inquiries and communicate with you
- Coordinate veterinary appointments and services
- Maintain information related to our veterinary-client-patient relationship and clinic operations
- Review veterinary records and information submitted for your pet
- Provide requested communications and service-related updates
- Send SMS messages you have opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
- Operate, maintain, secure, and improve our website and services
- Meet applicable administrative, regulatory, or legal requirements
Veterinary Records and File Uploads
Our website may allow clients to submit veterinary records and other documents electronically. Information submitted through these forms is used for veterinary care, communication, recordkeeping, and related clinic purposes.
Please submit only information relevant to your pet and your relationship with VitalWell Holistic Veterinary Center.
Cookies and Website Data
Our website and the services used to operate it may use cookies or similar technologies for website functionality, security, performance, and user convenience.
Your browser may allow you to restrict or disable cookies. Disabling certain cookies may affect the functionality of some portions of the website.
Embedded Content and Third-Party Services
Our website may contain embedded content or services provided by third parties, such as maps, scheduling tools, videos, or other website features.
When you interact with third-party content or services, those providers may collect information in accordance with their own privacy policies and practices. VitalWell does not control the privacy practices of independent third-party websites or services.
PAYMENT INFORMATION
Payments made through our website or online scheduling services may be processed by third-party payment service providers. Payment information, such as credit or debit card details, may be collected and processed directly by those providers in accordance with their own privacy and security practices. VitalWell Holistic Veterinary Center does not intentionally collect or store complete credit or debit card numbers through this website unless specifically stated at the time of collection.
SMS Privacy & Communications
When you opt in to receive SMS messages, we collect:
- Your phone number
- Consent to send SMS messages
We use this information to:
- Send you the SMS messages you’ve opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
How We Share Information
We do not sell your personal information.
Information may be disclosed to service providers when reasonably necessary to operate our website, communications, clinic systems, or services, or when disclosure is required or permitted by law.
SMS opt-in data and consent are subject to the additional restrictions stated in the SMS Privacy & Communications section above.
Data Retention
We may retain information for as long as reasonably necessary for the purposes for which it was collected and as necessary to meet veterinary recordkeeping, administrative, regulatory, legal, security, or other legitimate business requirements.
Certain information submitted through website forms or file-upload systems may have separate retention periods based on the function of that system.
Data Security
We implement reasonable administrative and technical measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Choices
You may contact us if you have questions about personal information you have submitted through our website or wish to request correction or deletion of information, subject to applicable veterinary recordkeeping, legal, regulatory, and administrative requirements.
You may opt out of SMS communications at any time by replying “STOP.”
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, practices, or applicable requirements. The Effective Date at the top of this page will indicate when the policy was most recently updated.
Contact Us
If you have questions regarding this policy, please contact VitalWell Holistic Veterinary Center through our Contact page.